MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I made a booking for Coorg in hotel green haven during the dussera holidays as there were very few hotels left I went with hotel green haven through makemytrip.com. When I reached there and asked for the room the hotel guyz said my room was cancelled as there was overbooking, but this was not communicated to me in any ways. At 8 pm with no rooms left in the entire city we were not provided with a room.
When I called these makemytrip.com guyz they gave all the lame excuses and in the end I found my own lodging(worst though), and I also cancelled the booking, but they took 20% as cancellation fee (for what ???) as if I cancelled the room on purpose. More than money its the pressure you take up on that night standing in an alien place, with no one to help sent out of the hotel.
No more makemytrip.com please...