MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I have tried to book a flight+ hotel for Goa in January. I had to pay 59000 rupees. Because of technical issue, I had to go to their Bangalore office, where they confirm me it was booked. On my way back, the online customer service called to confirm the modalities of my reservation.
So far, everything was perfect. Except that when I arrived home, I got a new call to annonce me that till the time I paid, the flight ticket price has raised. And they asked me to go as soon as possible to pay an extra of 20 000 rupees. Which I could not afford. I had to cancel my trip ans ask for a refund. Since then, I am still waiting. No proper answer from their website(only to wait for more than 96 hours every 4 days), and cannot call them on the phone as It is always busy.
I believe they think their customers are very rich or that they are a bank. Poor, so poor customer service.