In december 2005 I used my credit card to avail the online services of makemytrip (MMT). They confirmed my payment and my booking. But on reaching the hotel, I was told there was no reservation! That was my first horrible experience with MMT.
The second one is a customer’s nightmare. In january 2006, MMT used my credit card details to process a payment on my card: without my knowledge, without my permission and without my authorization—and this time, I had not even bought their product/service!! When I saw my credit card statement and called them to complain, they reversed the payment after 1 whole week.
Now they tell me it is perfectly fine and ethical to make such transactions on their customer’s credit card—because they are always ready and willing to reverse any such fraudulently processed payments—if the customer brings it to their notice!
Stay away from this website, don’t even think of giving MMT your credit card details.