Make My Trip.com started its operations 6 years back with a small office and 6-7 employes and the guys were just into outsourcing business. It has been 6 years since they begun their operations and now it is a 35 crore annual profit making company leaving behind Google last year. At first they were only into the US markets catering to NRI’s and US citizens but now they have Australia and Domestic India as well. You can not find cheap holidays as offered by MakeMyTrip. I understand that all 100 % customers cannot satisfy themselves but even if 80 % have a good experience then I will say that company is doing good as without it it cannot make such huge profits.
When I was to choose my package I went to so many agents but most had high prices. Later I took quoatation from MakemyTrip and they provided me excellent service. I was fully satisfied as The amount invested with them was worth. If any company will recieve 300 calls daily then one cannot expect that all will be happy but if most are catered nicely and they go back satisfied then as per me it is performing very good.
I have also seen the fares on Travelocity and Orbitz and I must say that first of all they have no service orientation and they do not provide 24/7 environment. Also what ever the company claims it gives. So Try using the website MakeMyTrip.com and see the difference yourself after all no one is better judge than ourselves.