MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
Had I seen this site before I made the booking I would never ever had booked my tickets. even after such reviews I am surprised that they have done nothing about their service.I had booked a ticket on the website - I agree that it takes so long and the system almost hangs after some time. I never received an e-ticket which was supposed to come on email. anyway the worst experience was cancelling the ticket. I had to wait for 30 mins everytime I called and I called almost 10 times.
Realising that I wasnt making much progress I sent them emails for which I received no replies. what was absolutely crazy was that they informed that it would take 10 working days for the amount to be credited back into my account. when it comes to charging the credit card for the tickt how come their systems are such that the credit card gets charged immediately whereas when a refund is involved it takes 10 working days!!! makemy trip is just sitting and using the money - in other words plain stealing and cheating us.
Its such a disgrace that after all that they actually have the gall to have their own people post positive comments on this website. any sensible guy who looks at the review could say that its nothing but the work of the marketing department of makemytrip. why does the website take everyone as fools?
their fares are not the cheapest and their service is apalling. please dont use makemytrip.