MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I selected today(8 Apr 2010) 5 tickets from Chennai to Delhi. The amount was Rs 17760- I was directed to my bank website and the amount was duly debited from my account. I was taken back to their website, where to my dismay, I saw a message that the tickets are not issued due to technical difficulties which would most probably due to non availability of tickets at the time of debit. They have informed that it would take 2 working days to repay the amount.
My question is, why don’t they first get an Authorization from the bank (that they hold funds) and Airlines (to hold seats) through back-end API calls and then finally debit my account? I am working for MNC online payment processing Company and have some experience here.
I tried explaining to Mr Lucky Kaul, but he was totally unreachable. I will never again use this Company and I will also inform all my friends not to use. They don’t realize, word of mouth feedback can easily ruin their business