I Struggled to get my booking done. and when I paid the token amount got a revert from you that I have to pay 15% to get the booking confirmed despite of the fact that the booking is for next year; I have informed your agent as this is a group of 38 people and I will make the rest payment is next 2 months
But the reply was the same; booking cannot be done untill 15% payment.
I had an opt to book with some other travel partner which I did and I am asking for my own money; I dont understand how tough is it to refund the money; as nothing was booked.
I have given 6-7 reminders to your agent but I think you guys are deaf dumb and even blind as I havent got a single reply.
What I claim today on this forum is not built over one incident but series of incidences.
Your customer service is the shittest ever. other online marketplace play a fair game unlike you.
I had given a UTR number which is of no use as per my bank agent the refund is not yet processed and might be reversed; however your busy employee cares a damm about their customers you just know how to loot customers