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They are horrible. I am still struggling with the refund. Cancelled my ticket well in time and informed them but they did not refund my money and kept me waiting for two month even for response. After two months, I had to start all over and they refunded less money than they were supposed to - Rs 2500 less!
They kept on shuttling me from one server to another believe me 7 at one time for 2 hours long calls, with endless waiting and I had to make 20+ calls and 25+emails. Then they admitted their mistake and promised to refund my Rs 2500 that they charged extra but no, they still refunded Rs 1400 and I am still trying to get from them the remaining 1100.
I had to send all the documents again and again and explain to operators again and again. They lie left and write that they tried to call you (yes that is what their email says) but there is no missed call or voice mail message. And this is the 4th time, I had trouble with them (In desperate situation only I chose to go with them). I am still struggling with the refund issue.
Avoid them like AIDS!