For hotel bookings I’ve always trusted OYO or Trip advisor.
Once accidently. I used Make my trip’s portal to book a flight ticket.
That was one BIG MISTAKE that I committed unknowingly and was unaware of it.
Due to some unavoidable reasons, I had to cancel my flight reservation and called the customer care for the same!
In a few hours I realized that the Management is Sitting there to DO NOTHING!
They don’t consider our urgency and don’t understand the situation of the consumer.
When struck in such situation, a customer has no other option except for calling the management but What if the Management deliberately puts your call on hold and does not even try to rectify the problem!
My call was put on hold atleast 4 times and a minimum of 30 minutes hold each time until I finally endup hanging up the calls!
When I tried reaching them via mail, the only response I received was wait for a working day until we resolve the problem
But next day the problem persisted.
It took a few days of exertion and irritating conversations to finally get the refund!
I don’t know about the other facilities offered by the portal but FLIGHT RESERVATION IS A NIGHTMARE ON THIS PORTAL!
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