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They are good only to book flight tickets. Just check on the airlines website also to see if directly those are cheaper or not. Use promo codes with caution as they`ll use different excuses to not credit the cashback to your account.
With no direct phone support to executives you have no fast way to contact them except social media. Proceed with caution, they already have duped me of 3200 bucks as cashback and 1 free hotel night stay.Be very careful.