I booked a Dubai package for my mother and her 2 friends under ID: IN1309B9S138201
The issues faced:
A) The hotel was not even 2 star leave alone deluxe category.
B) The room was atrocious
C) The staff rude and totally uncooperative
D) Had to request 10 times to get anything done
E) They were just interested we book taxi and other services through them so that they can pocket commission on that
F) The Hotel is so far from basic amenities that we had to travel far everyday
Now to come to Make my trip group package service
1) There was no group and the people who traveled with us from Delhi were made to stay in a totally different hotel “ Fortune”
2) The tour managers did not inform us of anything. We were not given any vouchers or updated on time for tours
3) We had to keep calling and requesting driver to get us the itinerary for next day
4) The food provided on value pack of desert safari and cruise was so atrocious that we had to literally throw it away and had to purchase food even after paying for it.
5) Other tourists whom we met were offered Abu Dhabi, Burj Khalifa visit trip in much lesser cost than what Make MyTrip charged us.
6) There was no coordination and the whole trip was a complete waste.
The bet part is I have raised the issue with MMT customer support under ref id 131012-023668 and am still waiting to hear from them
This is the last time I have used their service and would strongly suggest not to waste your money on their . group packages and do not expect anything from their ESTEEMED CUSTOMER SERVICE