My Air India flight AI771 from Kolkata to Bangalore got cancelled on 15th Feb by the Airlines.
I had expected Makemytrip to process refund automatically when the flight was cancelled.
But since no refund came, I had sent mail to MakeMyTrip for refund Reference id: 170218-000521.
But now Makemytrip is saying that "the airline is unable to provide us with the cancellation status over the phone(I wonder why?). Hence, we request you to provide us the stamped document with the applicable refund amount mentioned by them."
My question is why makemytrip is not e-mailing them and asking them for confirmation?
And since the flight was cancelled by Airline, ain’t I entitled for a full refund?
Why they are asking me to go to all the way to the airport to collect some document?
I am telling Makemytrip that I had recieved SMS from Airline regarding cancellation, but they will not accept that as valid(wonder why?).
Since Bangalore Airport is far away from the city and the bus ride is not cheap(I will be spending a portion of the plane ticket here), I am requesting MMT to suggest something so that I do not have to travel to airport.
I had great experience with MMT till now but this experience has effected my opinion about it.