Don’t go for MakeMytrip. Rest are at least a little better
Latest Experience with them:
I made a booking last month on Makemytrip. It was areturn ticket from Delhi to Kathmandu(6th June going and 8th junereturn). I got to know from someone that the flight for 8th of June hasbeen cancelled and when I enquired from makemytrip’s customer care on phonethey infromed me that my ticket has been shifted to 9th of June. They didn’t even bothered to call me and inform me about change in the travel date. Then I asked that person to cancel my travel as this new option is not acceptable to me and refund me my whole money.He said he doesn’t know the rules of the airline and will update me in24 hours. I asked him to give me some query or complaint number so thatnext tie again I don’t have to tell all the things again. He told methat he has already updated all the details with my booking ID so thereis no need for any complaint number.
I didn’t got any response and then I called their customer care again and they said they do not have any informationwith them for my query. Then I told my story again and again it was asame response that they don’t know the cancellation rules of RoyalNepal Airlines so will be able to provide details to me only after 2-3 days.When I asked her to register my complaint she again told me the samething that I have put everything in your booking ID so no need for anycomplaint number. When I insisted on it for long then she agreed to itand povided me the query number.
Now I am waiting for there reply which I am sure will never come.
After every 30 seconds they will put you on hold for 4-5 minutes and even then they will not come with any concrete data due to which they will again put you on hold and it continues and in the last they will tell we don’t and will update you in next 24 hours and will never revert.
Last Experience with MakeMyTrip:
14th of august I made hotel bookings on make my trip. It was a booking on request and I was informed that with in 3 business hours I will get the status update and if they fail to do so they will provide me 1000 Rs off on my next booking through them.
They didn’t reverted back till evening I called them and got response they are looking into the request, waiting for a positive request I booked a cab also. In the evening when again I called them and they told that booking was not done. I had to pay my cab driver 800 Rs without even using it.
Then I tried contacting makemytrip for there promise which they made(Rs 1000 off on next booking if they fail to update the status in 3 business hours) but no one replied to my mails. I called customer care then they informed we need to look into the matter and will call you back. Till today I have made more than 6 calls and sent atleast 8 mails to them and haven’t got any proper response.
I will recommend not to go by there words and promises. Book from them only in the cases when you do not have any other good option. In any case if it is must to book from them then book only if the booking is direct and confirmed.
In short and simple words AVOID makemytrip.