MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
Make My Trip is worst when cancelling. I had booked a domestic holiday with these guys and cancelled before 15 days. I was to get 50% refund for the same which I agreed to. Even after 10 days when I did not get refund notification I reached back to them. They said the cancellation is under review. I was assured that the request has been cancelled and tge refund would be processed. I did not get a notification again. I called again and they said they don't send cancellation notification. Aslo every time I asked what amount would be refunded they never gave the exact amount. After 10 more days later I got a message that an amount which was less than half the booking amount has been refunded. When I got back to them they said please check your bank account. I checked and got back to them then what they said was beyond expectation they said we have a process where we refund money in multiple steps. Inshort I am not going to use Make My Trip again. And will not recommend to anyone