I approached MMT to plan my honeymoon for Dec’19 to avoid the hassle of booking, transportation service, etc. This turned out to be a very big mistake and at the end of it all, I felt extremely stupid to handover the planning of my honeymoon to the highly irresponsible, insensitive, unorganized and mismanaged team at MMT.
So, this is how my agonizing trip panned out from selecting the honeymoon location to the last day of my honeymoon trip which was supposed to be an exquisite surprise for my husband i.e. honeymoon trip to Mauritius for 6 days and 7 nights.
1.I got in touch with MMT representative Ajay Sharma to discuss the itinerary for Switzerland on 22nd July 2019. Although, he quickly responded through an email and had a discussion over a call while I being in Australia considering time zone difference.
After a few email exchanges and changes in honeymoon destination(to Bali), he stopped responding to my emails. I was very much keen to book considering I was planning the trip during Christmas time. 26th July was my last email to him where I received absolutely no response(first disappointment from MMT).
2.I requested my sister to reach out to MMT India since she was in India and it could be easier for her to coordinate. We contact Vinnie Singla on 6th August 2019 and she was quite helpful in getting through the bookings and package options.
We booked 6 nights 7 Days to Mauritius at Hotel Radisson Blu Poste Lafayette Resort and Spa; Superior Ocean room for 3.31Lakhs.
Package included – Tickets+ private Pick and drop service+Free breakfast+ Dinner+ Honeymoon freebies – 1 fruits platter+ Sparkling wine+ flower arrangement on day 1+ Candlelight dinner on the seaside.
3.We received several follow-up calls for the payment and the amount was paid on time without any delay.
I and my husband were very excited about our first trip together not knowing that it would a memorable one but rather due to disappointing experiences.
4.Day 1 – 27 Dec
Travel to Mauritius; No problem in landing in Mauritius. A private car picked us up as planned.
On arriving at the hotel, I had informed the Raddison team presenting the Hotel Confirmation Voucher given by MMT that we have freebies as per the package(Honeymoon freebies 1 fruit platter, 1 bottle of sparkling wine and flower arrangement upon on arrival). However, nothing was done on the arrival(second disappointment from MMT).
The hotel staff was welcoming. The room(1003) allocated to us was really small compared to the one shown on the site. When we requested whether we can change the accommodation with a bigger one we were told we will be given another room in the building behind which is not beach facing.
Mind you the package cost was high just because of Beach facing room and I was told by MMT in case you don’t like the room we will ensure to get it changed(Third disappointment from MMT)
5.Day 2 – 28th Dec
Trip to North tour. We hired a car with a driver from Radisson hotel Mr. Neale was very polite during the journey and throughout the whole day, we were very much aligned to the timelines allotted by him. We had some sightseeing as per the north tour itinerary and at the end of the day, we picked some fruits from the local mall and told Mr. Neal we should be back once we are done. We were only 5 -10 mins over due to a long queue for billing. On this, he started showing a bit of frustration that he has been delayed for his next pick-up due to us.
Once we reached the hotel and I gave him the money on the tour with some request for negotiation which he did not do it. Surprisingly, he wasn’t getting late during this whole time for his next pick-up and also promised that he will be available for tomorrow’s trip and gave his phone number.
When we reached the hotel, our room was not cleaned and we had to request the reception to clean it. We expect a 4-star hotel to do these basic things as a part of their routine(first disappointment from Radisson)
6.Day 3 – 29th Dec
We were ready for our today’s South tour to begin at 10 AM and went to the reception to check on Mr. Neal’s arrival. Since we didn’t find him and his car at the reception on inquiring to the reception, they informed me that he is on leave today. We tried calling him several times but received no response.
We then finally get a response from him saying he has some personal issues and can’t turn up. By this, we already lost morning time which was meant to utilize in travel to sightseeing placed. We requested reception to book another car but, we were informed later that we can’t do any sightseeing because of a cyclone that has hit several parts of Mauritius and unfortunately, we couldn’t do any activity that due to cyclone.
7.Day 4 – 30th Dec
No activity due to cyclone. I appreciate the hotel staff has arranged some activity but the food served was very pathetic with very bad service.
The pizza that we ordered for lunch came only after 30 mins and had no proper toppings on it. We had to call the staff to show them what they have served and requested them to give pizza with proper toppings. The buffet too was not so appealing and not worth the money that was paying for per plate(Second disappointment from Radisson hotel).
8.Day 5 – 31st Dec
The cyclone warning was removed at around noon. But, because of many sightseeing places were impacted, sightseeing places were shut down and no car was available as well.
I tried reaching MMT’s representative in Mauritius(Sea Side Holidays) for some car arrangement but, they didn’t help us either in booking any car or any tour for the rest of the day. I requested the representative to pre-book a car for the 1st Jan trip at least and requested them whether they can arrange a short tour on our departure day to which he initially agreed. But, later asked me to contact MMT representative instead as the tour was not in my package which was fair enough.
During this too and fro coordination, I reached out to reception for a car(as a backup plan) for next day tour. While conversing with this arrangement, I also informed the reception that we haven’t been given any freebees yet(candlelight dinner by sea side+ 1 fruit platter, Sparkling wine, Flower arrangement on arrival). They indicated they haven’t been informed by MMT that we were honeymooners!
After checking with MMT representative Pooja Anurag Bansal, she said she already reached out to reception at the start of the trip and informed them about honeymoon freebies. She also is on leave couldn’t continue the support and handed over the case to someone else called Abhishek.
My whole experience of the journey so far was to explain my concerns to Radisson staff, different MMT representatives with no positive outcome.
It was absolute mismanagement from MMT. Firstly, they followed up so much for payment but when the payment was done, they were least bothered to see how their client’s experience was during the journey. This was the biggest disappointment. After showing the obvious unhappiness with the staff and arrangement we were served a fruit platter and a sparkling wine and we were told that the Radisson staff has arranged a free south tour next day and a candle night dinner for 1st Jan as compensation from their side for the mismanagement that happened and we can leave with a better experience.
Out of all this, I and my husband specifically were so disappointed that he didn’t touch the fruit platter at all which had pieces of small ripped pineapple and few biscuits.
Day 6 – 01st Jan
Since we had already paid for departure pick up in the package, I had requested MMT to arrange a short tour at 9 AM with the same car which will pick us up at 5 PM for which I was ready to pay the extra cost.
With just one day left, I was still reaching out on the status of my request to MMT representative Abhishek. I gave them my husband’s number as my phone was not reachable. When we missed their call, we tried reaching them in several instances but they never responded back.
We were later told by another representative that Abhishek is on leave and some other guy has taken the case.
By this time I had explained all the issues and request to so many people that I had reached my frustration level to the extreme.
9.Day 7 – 02nd Jan
Departure day: No response from MMT still. Extremely disappointed. We used our back-up plan of hiring a car from Radisson reception for a short tour and then departing to the airport.
Throughout the day we received not a single call from MMT on the request that I made nor using the drop service at 5 PM from Hotel.
Overall highly unpleasant experience with MMT.