Booked a hotel on MMT and when I reached the hotel, it turned out to be very dirty. The same minute I called MMT and cancelled my booking. They assured me that they have talked to the TREEBO team and the cancellation would be processed within that day itseld. The next day, Treebo calls and tells me that i cannot get a refund because I was a no show.
How can I be a no show when I’ve gone, seen the rooms, told them they’re dirty and left.
Also, the hotel is claiming they didn’t any contact from the MMT team.
So both of them are lying and looting money from people for no reason.
It’s extremely unethical and unlawful behavior
Very disappointed, especially since I’ve always booked all my trips from MMT until now.
Never using this hopeless platform again.
Booking.com is much better