MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
Two months ago my parents visited Hyderabad to attend their friend’s son’s wedding. So I booked a hotel for them using MakeMytrip. At that time there was some discount going on(MMT30). So I got a room for 1900rs for a day. I booked it for two days.
When they reached Hyderabad they found the hotel looks different the way it was looking on MakeMyTrip. On website it was looking pretty decent but in actual it was way different from word decent. As they reached in evening they were forced to check in and they were too tried as well. The room which was given to them was very small. On website it was looking quite big. Watch room was not clean. Flush was not working. After the 2nd day my parents decided to stay for one more day.
when they went to reception to increase the stay for one day they asked them to pay 4000rs. Which was double what I payed for booking. After the argument they said if u want to room for 1900rs please do online booking again. They called me and I did the booking for one more day. I don’t understand why makemy trip list such hotels. They should improve their slandered so that such hotel should not exist on their website. They had tough time but whom should we complain?