If you are struggling to get a refund or you had issues getting a refund in the past or know of someone who had issues with MakeMyTrip.com please sign/forward the petition below:
http: // http://www.indianvoice.org/unscrupulous-business-conduct-by-makemytrip-com-petition.html
Bottom line: if you have enough money to let it sit at MakeMyTrip and have enough time and patience to follow up with their support team, for unsuccessful booking, go ahead and use this website/app. Otherwise Be aware and stay away from this poorly managed incompetent team of MakeMyTrip.
So here’s my first and only experience with this website:
I tried to book a round trip domestic flight for my family of 5 members using MakeMyTrip. Quite efficiently, MakeMyTrip took my money but my booking was unsuccessful. And here’s my sequence of fun and happy events with MakeMyTrip.
I immediately called MakeMyTrip support and then I learnt I should answer few support executives before talking to someone who can help me.
Finally, someone said he can help me and when I asked why they took my money without a successful booking, sure enough, he had no answer.
I asked him to refund my money because I don’t want to try to book again, but he said they have a process to refund money after 3 business days. I got really upset because he didn’t know why my booking was unsuccessful he had no interest in helping a customer. He kept repeating like a recorded voice mail message that it is their process. I was like hell with this guy and hung up the phone and decided to wait for 3 business days.
3 business days went by and there was no refund.
Again, I called customer care. This time the support guy at MakeMyTrip took all my details. He didn’t sound like he understood my English so I was patient giving him my booking details for around 5 minutes. After taking all my details, he said his system was under maintenance and asked me to call back in 2 hours.
I got really upset not because of the only reason he couldn’t help me but he just wasted my time taking down all details. At this point, I have spent enough frustration with MakeMyTrip folks so I had very little frustration left and so I just hung up the phone.
Next day, I called up MakeMyTrip, this time surprisingly a support executive had an answer( as usual that turned out to be unreliable) . He said just because I am banking with HDFC, refund takes 6 business days.
I waited 6 business days and there was no refund.
My brother decided to walk in to one of the MakeMyTrip locations in Chennai. He walked in to an office and got advised that an email has been sent to a manager and that we would get our money back in 3 business days.
Again, we did wait for 3 business days. Meanwhile, I found that there is a support site for MakeMyTrip customers and that everytime I call support number support executives are opening and closing my case immediately. There was an option for two levels of escalation and finally an escalation to management with a wait time of 48 hours.
So I decided to reopen a support ticket and escalate it. Ticket was escalated to first level and there was no sign someone even looked at it.
After 48 hours, I escalated the ticket to second level. Again, no sign anyone even looked at it.
After 48 hours, I escalated the ticket to management. Geeta from Customer Delight team sent an automated email stating she would personally review my email and get back to me. I realized she is from MakeMyTrip as well and she will not do what she says .
My brother decided to walk in to the office again, this time the guy who helped my brother out earlier had a day off. The guy who came forward to help him this time washed off his hands saying we booked our flights using online website so he couldn’t help at MakeMyTrip office location.
I learnt how support team at MakeMyTrip is pretending that they are working but in reality their support to customer is not worth a penny. From my experience, MakeMyTrip team has no interest in their customer but has interests only on their petty process. otherwise, the guy who answered
me initially would have called whoever needs to get called and given my money back. MakeMyTrip is far below in performing that 1 star rating is too high for this app website. I cannot believe this management of incompetent people are unaware of what is going on and are creating too much hassles to people who use their website.