This is saurabh. This is to bring into all of your notice that, kindly don’t make any flight bookings through MakeMyTrip.com as they won’t hear you or consider you, even if the problem arises due to a technical reasons and that too from their end. They don’t even stand by their logo punch line "memories unlimited".
This was the first and the last time I have made reservations with makemytrip. Here is a small description to explain why I feel so.
For booking a ticket for 3 passengers(myself, my spouse and my daughter), I paid the amount that was displayed in MakeMyTrip website, using my credit card. The transaction took a bit longer time as compared to otherwise, but I waited patiently. After a while I saw a sorry message, saying:
Your payment has been processed. However, the system was unable to confirm a part of your booking/passenger.
Later when I checked the status in MakeMyTrip website, using Booking ID I was shocked to find that they booked 2 tickets(for myself and my spouse), but not the third one for my daughter and charged amount for 3 tickets.
I mean just imagine the type of technology they are using which(as they say in rare occasions), in case of a failure books parents ticket leaving out a 5 year old child on its own. Now since the amount was deducted, I had no other option, but wait as there were chances that
I called airline and was told to call MakeMyTrip to get a settlement. I called MakeMyTrip multiple times and tried to get a satisfactory answer, but the effort was in vain. Its very hard to get the same person as they keep transferring the call from one department to the other .In fact I found that they deliberately put you on hold for more than 20+ minutes. In most of the cases they say "we request you to kindly wait for more 24 working hours and we will get back to you". But in reality they never call back as, nobody takes ownership on behalf of MakeMyTrip. In one or two calls I realized that they laughed at situation I was in.
What a sarcastic way to handle a customer by a leading travel agent who claims to leave "memories unlimited".
I dropped multiple mails to MakeMyTrip Customer Support email id:service@makemytrip.com, in all the cases I got automated reply mail saying "Thank you for contacting MakeMyTrip.com. .We will respond to your query within 24 hours.". But in reality they again they never call.
I don’t understand the fact, that does MakeMyTrip don’t have any owner or top most managers to check these kind of complaints and rectify it?
Or are they using such a primitive technology that they are not able to manage their business properly and are falling back to such UNETHICAL means.
Overall, its an utter chaos. If things go smooth, you might not see much hassles. But the Service quality of an organization shows up when things don’t go as expected and my experience with makemytrip has been horrendous.
So please be more careful to all of you while dealing with this fraud company in the future.