Our flight no 290485 where we had made a booking to be done for the day 17th Oct and 18th Oct form Bangalore - Chennai - Bangalore. We have done our booking online but due to a system error my moner was been debited from my credit card and the booking was not confirmed to the respective airlines. This we came to know in Chennai Airport when we were help up in the airport. First thing we were in too embarrassed state because after paying the entire amount we were help up just because booking was not done by makemytrip properly.
We were travelling by Kingfisher Airlines and they asked us to pay the entire sum once again. It was not possible to pay the entie 40, 000+ as we dint got the tickets on the same rate what has been offered by makemytrip but still we arranged it from our sources. Thats was a trauma we went through make my trip and thanks to make my trip for mental harassment. From the airport we called up Make my trip office to know about the refund and Mr Ankush Kumar has sent a confirmation mail that the refund will take 5 working days. But no response after 5 working days. After that we tried calling up make my trip couple of times and the same response we got whenever we call up make my trip.
Again I lost my patience and called up make my trip and spoke to Ms nupur Singh and the same confirmation mail I received form her which I m forwarding to you. But I know for this time also nothing will happen. So should I assume that make my trip earns money by doing such mistakes and not refunding the money back. Or they dont have capable operations team working. I dont know now what should I assume. It was just a bad experience I have faced and Thats for sure none of my friends including me will ever have any relationship from make my trip. I just want to know the exact time period my money to be credited back to my credit card and the charges which I have been charged for the late payment and also the interest which I would have earned by keeping in my bank account.
If I dont get this done within this 5 working days I have whole right to file a case against Makemytrip to Consumer Court. I seriously dont mind spending another a lakh if I have to rip you people off in from of Indian Public. Please Dont take this statement otherwise, you can very well imagine what trauma we have gone through because of inabaility of Make my Trip and what we would have faced in front of the public in Airport. Please treat this mail as a very urgent and on priority basis. Thanks and Regards Shruti Lath