We had booked 4 nights stay at Oberoi Cecil, Shimla. As per the discussion with MakeMyTrip the room to be booked was deluxe with breakfast and total amount was Rs. 39923 all taxes inclusive. The voucher received after making the payment was room only with additional tax and breakfast cost. We have already raised a complaint and had been following up with them since past 4 days and we are about to check out but they are so much careless that they don’t even bother to resolve the problem.
Instead they have asked us to pay the amount and said will refund if the issue is resolved. How can you trust such a company. Every time call is routed to some or the other call center executive and they all give same answer that the issue will be resolved in 72 hours. Worst company to deal with.
This company is such a fraud that they did not even refund the amount of flight cancellation. We had to write several emails to them and they refunded amount of Rs. 776 after 1-2 months. Similar experience happened with my brother when he had been to Goa. Make MyTrip had committed that they will refund money but it’s almost a year and they are not yet refunding.
They have attitude of not returning money just swallow it. Unethical, unprofessional and hardcore cheaters running the company.