Awful Experience. In short, the password I set did not get accepted for onward booking. Tried with another account, this time too, for onward booking the password would not work. Wrote to them, and the screen prompt said, the password details had been sent to our email account. They were not. Checked spam too. Complained, no response yet. Called them up, and the automated system gives various options- for rail booking, air booking, hotel bookings and "others". When you press others, it leads to a dead end. Tried this many times. Could not get through to anyone over phone.
So, I called up the Mumbai office and pressed (not the ’other’ option but) the "Long holiday" option so I could atleast get a customer service representative. As luck would have it, I was connected to Anushree (Mahim, Mumbai) who talked with such impatience and impertinence when I told her that " I am sorry I had to connect to this option, since I am not able to get through to anyone. I do not want to book over phone and had called to get help over my account. Can you tell me how to get in touch with someone for administrative issues". The woman would not listen or let me air my problem.
Presumptuously she kept interrupting every half sentence, jumping to conclusions about what I want- air ticket or hotel ticket? she asked continuously. Even if she could not help, as a customer service rep you need to hear out the customer and direct them to the concerned authorities. Then she super sweetly told me to be on hold, put me on music for 3 seconds and disconnected me! Hows that!