MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
We have been using makemytrip for over a year and have been promised reward benefits. I can’t begin to share the number of calls we have made and their customer service is awful. I am not exaggerating when I say that we have been put on hold for 30 to 40 minutes on each call we make. more often then not they hangup on you as they cant address the issue. when you ask for an escalation they promise a call back within 2 hours and of course its been 8 months and nothing yet.
one of the most frustrating experiences of my life. the contact centre executives are just not capable of managing this situation and are really not interested. I was trying to book 6 international tickets but have now gone to yatra.com that offers better fares and rewards.