Booked a bus ticket through MMT and bus broke down in between. When I asked for refund MMT is asking me to collect the refund directly from tour operator who is goon.
Below is the pathetic response from, MMT, and they do not take any responsibility for the same.
With reference to your mail, we would like to inform you that we have received the revert from our concern team that the bus was not break down on that day and all passenger traveled in sleeper bus only so operator denied for refund in this case.
You have to contact to the operator Mr. Reddy on contact number: XXXXXXXX.