MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
We booked domestic tickets via this website (NF2201814936167). We had to change the dates on the travel. Unfortunately, there is not way to do this either on their website or via chat. the only way to do that is via phone and I was placed on hold for over 90 minutes.
They give you the usual BS about call volume is high etc. but they don’t seem to have that issue if you have to make a new reservation (go figure that!).
One more issue to watch out for - We booked a fully refundable ticket and I have written confirmation on that and yet when I called them to cancel or change this. the agent told me that they cannot do this.while we explore our options of getting our money back.
Please be very careful and if possible avoid this website.