The worst service in my life I got from Makemytrip.com.
I had booked a ticket online for my wife and kid for a travel from Bhubaneswar to Bangalore in India via Makemytrip.com. via Booking ID NF251386376005. I cancelled the ticket vide cancellation reference number IN1106R0022109 on 4th of June. We got the confirmation mail for the cancellation. As per the customer care executive over phone I should have got the refund amount credited to my account within 7 days. After waiting for 17 days on 22nd June I sent a mail to the customer care of Makemytrip.com asking for a refund immediately. I got a reply my mail as a confirmation of receiving my mail. Reference number issued to my mail was Reference:110622-027647.
On 23rd june I was asked for my bank account details so that they can send the money to my account. I replied immediately with all the bank account details. I got a reply on 28th of June with the information that the refund process has been initiated and I need to wait for 72 working hours to get the payment credited to my account. 72 hours was too much to get a payment. So I enquired and got a mail again saying that it will take another 3 days.
On 2nd July I wrote another mail asking for the status of the payment as 3 days was already over. I got a reply saying that I the refund is already made on 29th of June and I need to check my account. Surprisingly I did not see anything credited to my account. I immediately replied asking for the payment details. The reply I got today is that I need to wait for 21 days from 29th June to see the amount credited to my Account. This is the worst I can say. I have never got such a service from anyone.