Make my trip or break my trip?
Exactly this is how I felt when I booked a holiday package and paid entire amount in advance to Makemytrip. The MakeMyTrip Booking ID is IN1508B4S610939
I would surely like to warn you all as Make My Trip has come up with Double Spread full page ads announcing their holiday sale “Great Indian Getaway”. Please don’t fall prey to the offers as the commitment may not be fulfilled.
When I was exploring to take a small vacation, I chose Goa and spoke to Neha Rana, The travel advisor who designed the package for me. All was fine till we reached Goa airport on Spicejet flight which was ahead of schedule and reached us 30 mins prior to scheduled time. Thumbs Up spicejet.
Now I realise that I should have negotiated with travel advison for meal inclusion before making the payment as there was no meal included except breakfast. I thought its fine, lets have fun and enjoy a hassle free holiday.
The Horror story and suffering begins - After arrival at Goa airport I had to make hundreds of calls to various people to track my airport pick up but none could help. Each one asked me to talk to another person and I kept calling everyone when my wife and small daughter had to wait for at least two hours. Ultimately I had to book my own taxi walking out of airport around a kilometer in the sun along with my wife and daughter with luggage as there was no pre paid taxi available from airport to hotel for next one hour atleast. I paid rs. 1500/- for the taxi but I got a mail confirming the refund of only rs. 1300/- ispite of mailing mr. Durgesh the soft copy of receipt.
After reaching hotel I got another surprise when the reception person called me asking for rs. 1000/- extra for my eight year old daughter for the stay each night. I again had to call makemytrip to sort out the issue.
On the day of departure, Make my trip team dint take a lesson from this and messed up again on airport drop also. It was me who as a caution called make my trip to confirm about the pick up and to my horror, it happened again. They again apologized and gave me the number of one mr. Vikram, the guy who was supposed to pick us up and he confirmed that I dint get any confirmation from make mytrip so I cancelled it. One ms Swati spoke to me and she told that she had a discussion with hotel person and they will arrange the taxi for me provided I pay hotel taxi rs. 1200/-. Inspite of paying all the money in advance, I had to spent rs. 2700/- out of my pocket.
I spoke to MMT again but till now only one refund mail of rs. 1300/- has been sent to me.
My entire trip was with full of hassles and I had to call so many times talking to so many people that the there was no fun left. Besides this when I used to call MMT to resolve an issue, they used to put my call on hold for long durations that many times I had to cut the call and call back again.
I would suggest everyone to think twice before taking any package from them as in India, I could manage the out of pocket expenditures in the same currency but think of a situation when you are abroad and not carrying enough currency thinking you paid in advance for everything. You may be stranded at airport of for any other service or simply a miss communication regarding hotel stay or sight seeing.
I will update you all on my communication with Make My Trip as to how and when they resolved my issues and do something about the suffering and mental agony I went through.