There are many serious flaws as I had first hand experience on makeMyTrip car rental service -
I booked flight from Bangalore to Delhi and opted for car pickup from home to Airport. I was charged flat 449/- for car pickup in Advance and I paid it.
20th May 2010 early morning - The MakemyTrip Car never showed up. I check with EasyCab(as it showed in car pickup voucher) and they had no clue about this booking. I called your customer care and they had no idea what to do or where to check about it. Finally the guy suggested me to make alternate arrangement for my travel to airport. I had to arrange CAB on urgent basis which costed me much higher as compared to my normal pickup arrangements. Due to MakeMyTrip car pick mess I lost precious 1 hour. Somehow I managed to get to airport just in time to catch the flight.
MakeMyTrip customer care did not accept request for refund and asked me to call after completing the journey for the refund. I dont understand what is the point they were trying to make by doing this(may be they like to keep their phones keep ringing). I called on 23rd and registered complaint - IN1005R0059109. Till now there is no acknowledgment or action from their side. I called for followup couple of times. and was told that you will call me within 48 hours. I kept on waiting for these 48 hours to complete.
I called several times. was put on HOLD and few times no one even pick p the call. I was feeling like giving up at times.
I lost my patience and wrote a strong feedback on their custoemer support site. All I got in return an automated email acknowledge that someone willcontact me in 24 hrs.
This time. I was really contacted by a gentlemen Gaurav. He assured me that my refund will be processed within 48 hours all I need to send an scanned copy of the taxi receipt which I had to pay to go to airport. I felt better.(read on.)
I sent the receipt promptly(within 30 minutes) and again got an automated acknowledgement.
Days passed with no email or call from MakeMyTrip. I called again on 20th June to followup. Customer acre agent asked me to send the scanned copy of receipt again(why?). anyway I did not argue and immediately provided it and even confirmed with her if they have received the scanned copy.
Today is 7th and I am still waiting for the refund or any call or email from MakeMyTrip (don’t assume it is my full time job to wait .) but literally there should have been some action from them after all every time they gave me clear timeline - 48 hours . . I am still waiting for my REFUND.
I have sent an email again. but I have actually lost all hopes. One thing is sure that I will never use their service again as I have already heard of MakeMyTrip sending fraud E-tickets to the customs. At least I did not had to thought that BAD incident. but I have learnt very clearly if a company has SUCH customer service. I can get into worst situation and there will be no need to help me.
So why to be I that situation. just avoid MakeMyTrip.