Hi, we booked the ticket using one the Travel agent of MMT, around four months back. We got the confirm email and amount was charged on Credit card ( around US $ 2100 ). A day before the travel date , we got a phone call saying flight is not confirmed and they try to make us go using another date . That was so ridiculous. We had a plans for the trip and because of their mistake, we have to change the plan. This happen to me first time . I travelled more than 8-9 times ( India-USA ) We ignored silently their mistake for the first time.
While coming back , my daughter was sick so we need to change the date. We paid extra $300 and got again confirmations from MMT. This was last week,
Having all the confirm documents and reservation number , my wife and daughter went to Airport At that time they have been told that there is no reservations made for that date.
After arguing , contacting MMT we have been told another stupid reason that credit card charge has been denied. I asked the bank and they say.. MMT does not submit proper information while charging to the bank. This is a well known bank ( CITI, Chase..)Again MMT told that us they will confirm the flight with in 2-3 days..I feel this is total rip off and fraud. I am going to consumer court and also filing lawsuit again this site . I have all the emails and names of the people from MakeMyTrip.com. We spent more than 12 hrs on phone while talking to Airlines and MMT.
My recommendation is NEVER use this site for booking your tickets. Initially you may feel that its $50-$100 cheap, but in the end u will be rip off by their fraud charges and worst customer service