Guys, Stay away from these bunch of goons. They will hit you with hidden charges. Here is what happened...
I booked my trip to india, and they charged me $1700 oppose to my local travel agent who quoted me $1300. Don’t ask me why I went with these baffoons, but I did make that mistake, maybe that is why I had to go through all the crap they put me through.
I requested a date change for a month after, and this clown1 named ’’(I dont want to identify names here, so I will call them clown1, 2 a and so on) made the changes. We agreed to the dates and he conformed that the changes were made. I was charged $275 for the change fee. I changed my vacation accordingly with my employer, and made plans in India, including booking of other airfares, hotels etc.
Three days later I get a call from clown1 saying that he forgot to make the changes and now the dates are no longer available. The first available dates were 2 months out. I was totally screwed at that time. I was left with no choice but to accept the dates. I had to cancell all my plans in India and rebook everything. I lost $1400 in that process. I got very upset about it, and called them and asked to speak with management. Clown 2 comes into picture. He goes back and forth for over 10 days and tells me that they are sorry.
At that pont I asked that I should not be charged the change fee and should have a refund for $275. Not that I was hurting for money, I wanted to make sure that they realize that they have made a mistake. They even admitted that the fee is not charged by the airlines, its charged by makemytrip.com.
To cut the long story short, here is the email I received from clown 3.
Dear :
We have complete information about your date change transaction. The reason why I asked was to check if you can again take the dates that you wanted originally and not because we are not aware of the details. This way we could have tried to get you the dates of your choice, but now that you have already accepted the alternate dates, this option is ruled out. I’m sorry but we can’t refund the date change penalty. To make up for this we can give you a discount of $50 in your next purchase. On your acceptance we will send you discount voucher for this value. Best regards,
Clown 3
Upon receiving this email I called their management in NY, and clown4 at their NY office told me that that is their profit and they dont give back their profits. I also sent a message to their owner/management to call me, but I have ot heard back. I am not sure what next steps I would take, but one thing is for sure that this was by far the worst experience I have ever had with a travel agent.
Here is an update: I got another email from so called management:
Dear Mr.
I have examined your case details and found that the alternate travel dates were accepted by you and only after that the ticket was reissued and card charged. If the alternate dates were not suitable, we won’t have charged the penalty.
Since the processing of date change was done with your acceptance, at this stage we can’t refund the penalty. However we can give you discount coupon of USD 50 in your future travel.
We appreciate your business.
Best Regards
Clown5
My response to them:
Clown5,
You are missing the whole point. I agreed to alternate dates because I was given no choice.
I think I am at the end of my rope here with you guys. I am going to go through other channels. I have requested time and again that someone from management call me to talk about this, but I have not heard from anyone.
This is pathetic.
Another update: I got a call from Clown5, and after 20 minutes of arguements he says that he does not have all the details and he needs to talk to all the other clowns that I have mentioned above, and will get back to me.
Everytime I think this cannot get any more worse, it only gets more.
Another update.
I got an email from Clown5 saying that he will get back to me, but never did.
Here is my response to Clown 5 and I copied the management along with my response.
Clown5:
This is exactly what I expected out of you guys. Nothing.
This is a message for your senior management a.k.a Deep Kalra. Give me a call @xxx xxx xxxx . I would like to discuss with you my next steps, including but not limited to reporting your little scam to BBB, report the fraud to local authorities, expose your money extortion scheme to local news stations, and last but not least take appropriate legal actions.
I am also goiing to talk with my credit card company to see how they can help me.
I just want you guys to know that I am only taking these actions because you have left me with no choice. I gave you enough chances to find out what happened, and to correct it, . but obviously, I was wasting my time.
Another Update:
I guess sending the above messge did get someone’s attention, and they decided to refund back the $275. My credit Card company was also very helpful in the matter, and affirmed that they would reverse the charges if makemytrip.com did not returned the money.
I also got a call from Makemytrip.com asking me to tak this review off, as this is exposing them in the market place.
BEWARE: They have now increased the fees to $325 from $275. I can’t believe they are actually able to get away with this, especially when airlines is not the one charging it. What a bunch of thieves.
ANOTHER UPDATE!!!!!
Just when I thought that all of this was behind me. Starting last week, I started getting 10+ email in my inbox. I replied back and asked them to take me off their spam list. They agreed, but I am still getting all that scam.
Following is a message to the management.....
You people should respect others requests and not bombard them with spam on an hourly basis. I would like to request that you remove me from your spam list. I do not want to deal with you guys any more. I am fed-up. I have reported you guys to all the known ISPs as spammers.