MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
If you book a hotel, they send your confirmation voucher that your booking is confirmed and they mention no need to call the hotel. If they are giving confirmation than why no need to call the hotel to confirm it ? When we reach the hotel or call the hotel prior to the journey day we are shocked to know that there is no reservation in our name at the hotel. We waste our time calling those goons, who keep us waiting and are later gone forever.
The only thing Confirmed at make my trip voucher is the debit entry in our bank statement within a fraction of seconds. But if you wish for a refund it will take 8 business days after a deduction of some mint points (its mentioned in the email that we used the mint service while booking and 4 mint points =1 INR ) which we have never even read on the website while booking. Fraudsters. So Dear readers stay away from them. No transparency , you might as well be cheated.