My name is Dipesh Patangia I want to share my experience.I wanted to book a honeymoon package in kerala and I had shortlisted specific hotels and flights.
So I put up a query on FakeMyTrip. Oops. Sorry. MakeMyTripI got on a chat with one of Mis-sell experts given below is the actual chat transcript between us which he has emailed to me
[12:47:51 AM] Hi, my name is Axxxxxx Sxxxx. How may I help you?
[12:47:59 AM] Axxxxxx Sxxxx: hi
[12:48:11 AM] Axxxxxx Sxxxx: are we conencetd
[12:49:33 AM] Dxxxxxx: hi
[12:49:51 AM] Dxxxxxx: Appealing Kerala With Private Vehicle(Flight Inclusive)
[12:50:00 AM] Axxxxxx Sxxxx: yes
[12:50:10 AM] Dxxxxxx: I want
[12:50:42 AM] Axxxxxx Sxxxx: may I have your travel date
[12:50:56 AM] Dxxxxxx: 13:25 - 15:35 2h 5m| Non stop Kochi - Mumbai JetKonnect S2-5824
[12:51:10 AM] Dxxxxxx: 19 jan to 24 jan
[12:51:56 AM] Axxxxxx Sxxxx: do you have booked flight?
[12:52:00 AM] Dxxxxxx: 16:20 - 18:20 Jetkonnect
[12:52:03 AM] Dxxxxxx: no
[12:52:15 AM] Dxxxxxx: but I can do it right now
[12:52:32 AM] Dxxxxxx: I want Saj erth resort only
[12:53:05 AM] Axxxxxx Sxxxx: may I call you
[12:53:29 AM] Dxxxxxx: https://sajearth.com/
[12:53:41 AM] Dxxxxxx: ok
[12:53:48 AM] Dxxxxxx: call me
[12:53:57 AM] Axxxxxx Sxxxx: sure
[12:54:44 AM] Dxxxxxx: 9769xxxxx
[12:54:44 AM] Dxxxxxx: 9769xxxxxx
[12:57:21 AM]’Dxxxxxx’ is currently’Absent’. Approximately 120 seconds until disconnect.
[12:59:24 AM]’Dxxxxxx’ is currently’Disconnected’.
[12:59:24 AM]’Dxxxxxx’ disconnected(’Participant Left’). This is what he sent me first
Hotel Details
Cochin:- SAJ Earth Resort
Cochin International Airport, Nedumbassery, Near Airport
Room Type: Standard Island Cottage
Nights:1 Rooms:1
Munnar:- Misty Mountain Resort
Second Mile, Pallivasal P.O, Pallivasal, Munnar
Room Type: Valley View Double Room
Nights:2 Rooms:1
Thekkady:- Hotel Grand Thekkady
Hotel Grand Thekkady, Thekkady Lake Road, Kumily, Thekkady
Room Type: Deluxe
Nights:1 Rooms:1
Alleppey:- JCT House Boat Houseboat
Kalathil, Nehru Trophy Ward Avalookunnu P.O, Punnamada, Punnamada, Alleppey
Room Type: 1 Bedroom Deluxe Ac
Nights:1 Rooms:1
I asked him to cancel Thekady and make it 2 Night Cochin| 2 Night Munnar| 1 Night Allepey Houseboat and this is actually what he gave me
Hotel Details
Cochin:- SAJ Earth Resort
Cochin International Airport, Nedumbassery, Near Airport
Room Type: Standard Island Cottage
Nights:1 Rooms:1
Munnar:- Misty Mountain Resort
Second Mile, Pallivasal P.O, Pallivasal, Munnar
Room Type: Valley View Double Room
Nights:2 Rooms:1
Alleppey:- JCT House Boat Houseboat
Kalathil, Nehru Trophy Ward Avalookunnu P.O, Punnamada, Punnamada, Alleppey
Room Type: 1 Bedroom Deluxe Ac
Nights:1 Rooms:1
Cochin:- Quality Airport Hotels
Near Cochin International Airport, Nedumbassery
Room Type: Double Room
Nights:1 Rooms:1
He never told me it is not 1st and 2nd night in Cochin it is 1st night and 5th night in Cochin and that too in a different hotel than what I had Specifically insisted for all along.
He sent me this email on 18/08/2014 04.54 PM and made me make a payment of 10, 000 at 6:15 when I was on my way to Work and I was on the phone with him and my fiancee all this while and there was no way for me to know that he has sent me an email
When I asked him to change the package he said he cannot do that so I asked him to refund the money he said he cannot do that either.
so on 22 August 2014 07:50 AM I sent an email to what he claims is his manager:
Dear sir,
My original plan was 19 20 Cochin 21 22 munnar and 23 alleppey
I have been given 19 Cochin 20 21 munnar 22 alleppey and 23 again cochin
If you check my chat with Aurbind I had very specifically asked for saj earth resort in Cochin and abad copper castle in munnar
You don’t have a tie up with abad copper castle so you offered me misty mountain I can understand.
It will take 5 hours from allepey to cochin so I was offered first and last night in cochin instead of first 2 nights so that I don’t miss my flight I can understand that
But then I have 19 in saj earth resort and 23 in quality hotel in cochin
This was never discussed and this is not the ittenery that I had accepted before making the payment
Why do I have 2 different hotels in the same city when I had specificaly asked for Saj earth resort? you have never mentioned the name of quality hotel to me. Yes you had sent me an email but what we agreed upon on the phone was totally different from what you made me pay for.
If you listen to my calls with aurbind and read the email he sent me you will know that I was actually promised saj earth resort for the first 2 nights till 15 minutes before I made the payment.
Sir, I trusted Aurbind like a dear friend and I have referred him to my best friend and my one and only brother-in-law for their honeymoon package he is more than customer care agent to me but now I feel he has cheated me.
My friend I planning a shimla manali amritsar Delhi honeymoon for 8 days and 7 nights.
this is the reply that I got on 22 August 2014 07:51
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Warm Regards,
Team MakeMyTrip
It has been almost 10 days and I haven’t got a call from them.
also this guy has changed my email ID and mobile number and since last 3 days he is not answering my calls I somehow got his supervisor’s number and he is not answering my calls either
my 10000 are conned and my honeymoon is screwed and I don’t even have the right booking ID
booking ID 1408b2s150795
the agent has changed my email address and mobile number so that I cannot do anything about it.