I booked a ticket on makemytrip by calling their call center. I had already checked the online price of Rs 9316 on their site makemytrip.com. However their agent told me Rs 9500 for the same booking. When I told him about that he said he will charge whatever is online.
Then I checked online on the airline site and I found that the ticket is available at Rs 500 lesser there. When I called up the makemytrip person once more, he said he can’t do anything. Then I told him that I would never do any booking with makemytrip again, he said he will check what he can do. He kept me on hold on the phone and didn’t attend the call again.
When the call reached some other agent, he transferred me to the same person, but he didn’t pick up the call. Again it went to some other person and he told me that the person I was talking to has left for the day. I couldn’t do anything and got charged Rs 1000 more for 2 tickets I had booked. I would suggest to check the tickets prices first on the airline site before going with makemytrip.
Regards,
Shashi