Never do any business with Makemytrip.com
We had horrible experience while our trip to Malaysia and Singapore which we booked through this company. Our family suffered severe physical assault, mental humiliation and financial loot instead of fun during our trip with MakeMyTrip.
We were not provided any flight details at the time of booking. New Delhi to Kula Lumpur is just 5 hours 30 min flight. Instead of booking a direct flight MMTC booked Srilankan Airline flight via Colombo. It took us total 11 hours to reach KL.
On board flight experience with Srilankan airlines was horrible. Seats were cramped and food was absurd for India vegetarians.
We reached Malaysia KL airport at 7:00 AM local time after the night long tiring journey. There was only a guide available on behalf of MMTC and he declared that hotel check-in time in KL is 1500 hours and they will take us to city ride till that time. How can one expect to go on ride after such a long journey and without getting fresh? When we objected he simply said he is just a guide and is not answerable. We had to took personal cabs to reach the hotel and had to wait in the lobby till 14:00 hours when rooms were provided, and that too after a lot of follow up and request with tour manager of MMTC.
Next started two horrible tales. While we were on city tour, the guide disembarked our child from the bus in middle of crowded market place while we were not there. Later when we questioned him for this, he not only pushed me but also threatened to slap my sister-in-law (government officer). The tour manager also paid no attention on this.
Next day on the tour the same tour guide misbehaved and pushed me again. When my sister-in-law tried to rescue me, he punched on her head twice and abused her in filthiest language. He threatened us that he is a Mafia member and will kill us in Malaysia.
Even this was not enough for these two guys of MMTC (tour guide and manager). On the way back to hotel, they stopped the bus at around at a local police station, where they had well connects. There, both of them threatened us to pay him USD 5000 otherwise they will get all of us behind bars. We tried to argue but in vain.
Our kids were feeling tired and uneasy and we were continuously pleading with them that at least one of us should be allowed to go to hotel with children, so that they can take rest. Kids also pleaded them with folded hands, but it was of no effect on them. They kept laughing and making fun of us. Finally around 11.00 PM we arranged USD 2500 and paid to them.
The guide was a local mafia and was not an employee of MMTC. While the tour manager who was an employee of MMTC forced us to sign an appreciation letter in his favor.
We did many complaints to MMTC but instead of taking any action against those guys, they pointed fingers on us to avoid taking any responsibility.
This is the story of physical, mental, verbal and monetary humiliation faced by my family, including kids, by persons representing MMTC in Malaysia, tour guide and tour manager. You could also face the similar issues as these guys are not going to change.
Think not only twice, thrice but million times before you do any business which these guys.