By any chance your flight is cancelled or you cancel your tickets, forget the money you’ve paid coz make my trip will never refund the money. they are third class travel agents.
If you call their customer care, to wait for 1hr to talk them. if you ask the refund you will get response "we will arrange a call back within 24 - 48 hrs" "Please wait for 4-5 working days you well get your money"(I waited for four months still haven’t received my money. if you drop a mail never expect a response, even if they respond you there wont be any solution to the problem .
Don’t be fooled by their offers, prefer yatra or expedia they are much better.
I feel this company does not have enough cash flow to run, they are depending on customer’s money by not refunding the amounts.
Make my trip is like a fraudster travel agent.