My terrible experience in short.14265
Booked a Room in Hotel Pearl, Kolhapur for 2 days. Paid Rs Rs 14265 and got a CONFIRMED room.
Reached the hotel within 3 hours or so. To our shock, there is no room available.
After long fight, they provided room in nearby hotel.
Extended the stay in the other hotel for one day and the rate(including everything) came out to be 5874(Have receipt with me)
Asked MMT for the refund of difference 14265 -(2 x 5874) = Rs 2517 and compensation for all the trouble.
Made a compaint and it took almost one week for them to give final reply. Quoting the email -
"With reference to your e-mail regarding the Booking ID NH210285537634, we regret to inform you that as per the revert received from the higher authority department, we have provided to you alternate hotel option due to rooms were not available in Hotel Pearl.
Hence, we regret to inform you that the refund of the fare difference amount cannot be processed."
OHHH. so they say since they provided another cheaper room instead of my confirmed room, the fare difference amount cannot be processed. How is that? They took the money, provided a cheaper room of their choice after all the fights, and asked me to go to hell! They will keep my hard earned money, simply for no reason.
Anyone thinking about using this portal, please don’t do that. There are far better travel sites with some integrity, I believe.
Now I am going to process the credit chararge back in FULL. Prove to my bank that you provided me the service I paid for. At least, I am lucky that I used credit card and I can charge back.
For the corporate response team, please explain this nonsense. If I pay you 100 rs for a product of my choice, can you simply pay me something worth 50 rs and ask me to go to hell? Not acceptable. Never, ever.