Me and my wife are in Canada and we recently planned a trip to India and then to visit south east asia.We saw an add for makemytrip for the same and were interested in the package.I can promise you this was the worst experience that we have ever had in almost 5 years of travelling around the world.I sent my passport to them for stamping on the day we arrived in India and they had 15 days to get the same done. We were supposed to visit Malaysia and Singapore and had paid visa charges in advance.
I only recieved my passport with only the singapore visa stamped on the 15th day only a few hours before the departure. We had paid in advance and the treatment given to us during the time was absolutely horrible and totally unexpected. Each time we called our call was atleast transferred 5 time and we were only given very vague answers.We made the trip only to find out that this was the exact same treatment given to everyone in the tour and one family was even forced to miss out on the tour and they could only join at a later stage.
We were given a tour which was actually designed for a delhi group and we were going from mumbai on different flights. We missed a lot of activities because of this and the local guides were always more than willing to blame everything on make my trip.I would advise you that please dont get decieved by their ads as it is amongst the worst run travel companies you can ever find. I think I have seen tour operators that take you from mumbai to mahabaleshwar who are more ethical and offer a better service than them.If you still wish to go on I wish you all the best. I dont think its possible that around 40 people in a tour group had no kind words to say about them and only their personal nightmares to talk about.