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Makemytrip

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Makemytrip
Vignesh Kumar R@rvignesh9008
Jan 11, 2017 12:16 AM, 2052 Views

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MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

HM to Andaman - Worst trip but nice place

Andaman is a great place to visit but Makemytrip made it look the worst place ever. They have a worst support team. The tour manager they have looks so suspicious and sometime are very rude.


The problem started in the first day itself. They gave us a worst hotel which they claim to be a 3 star property. All kind of illegal activities happen there and you can find bunch of guys boozing in every room. There where very little family. The guys in the next room where boozing and I noticed it. 30 min later I saw someone ringing the calling bell and I came out to check and there was no one. This happened again after another 30 mins and I made sure to open the door soon this time and noticed that someone from the next room locking the door with a hurry. I don’t want to make it a issue and we left the day for sightseeing. Once we came back in the night and this repeated again twice. I got pissed off and called the manager and asked for a different hotel or I am going to police. He said he can not give me another hotel and the hotel manager kind of warned me saying you go to police the problem is for you. My wife was worries and she told to avoid talking further with them as we will leave the next day.


Next day morning we had breakfast and came by the time the tour manager told us to be ready. All of a sudden he asked me where is luggage? We are checking out of this hotel and moving to havelock island. We were shocked as he did not inform anything about it and when asked he told he already informed. He told the car will wait for 2 mins and if we are not coming in 2 mins they will leave. We ran to the room and just dumped everything in the bags and came. Worst thing ever. Even a local travels would have organised things better with just 60% of what MMT would charge.


We left for Havelock and that is when we started feeling better. The hotel was okay. The water games were awesome. We just started getting into a vacation mood. We spent 2 days in havelock and the moved to Neils. Neils was good too. The hotel was very good. But the food was bad in all the place.


Last day we moved back to Port blare and was forced to stay in the same hotel where we had the worst experience. We had no other choice because they denied to give us a different hotel. I was waiting to leave the hotel for flight next day morning. Thankfully we did not have any issues this time.


My advice is don’t ever use MMT for any tour packages. Use MMT only for Flights book etc. For tour, choose a travel agent reffered by your family or friends.

Issue Resolved
(1)
Dear rvignesh9008,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience.We have taken cognizance of your comments and the spirit in which you have shared your feedback.We assure that every possible attempt is made to ensure complete satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.Regards,Team-MakeMyTrip Care
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