Two weeks ago I booked Royal Chalet Hotel in Mysore for a family vacation through MakemyTrip.com. At the hotel, service was very bad. Rooms were not clean. Electrical Sockets and switches were broken and hanging posing danger for kids.
Television was not working and they did not even bother to fix it even after complaining. No hot water. They only claim we get hot water from 6 - 9 AM. by 7 am, hot water stops. Hotel staff only say they will fix but, no one turns up to do anything. I complained to Makemytrip and they only say that they will talk to Hotel and fix the issues. But, the hotel guys never bothered to do any fixes. Makemytrip promises money back if the amenities claimed were not provided.However, no signs of that.
Everytime we talk to them they say they will get back to us in 24 Hours. Now it has been nearly 2 weeks and makemytrip is yet to come back on the money back. I would say that Makemytrip just promises money back to attract customers and they really never do it. Don’t trust these people.