I am going to write the greatest blunder "Make my trip" made and which has affected me in the worst possible way. I booked one flight from Bangalore to Delhi on 29th Apr, 10 around mid night for the next morning. And I got the confirmation in form of e-tickets from their side at my email id.I got the print of the e-ticket and reached bangalore’s airport and when I reached there at airport I came to know that there is no flight booking confirmed with that airlines form MAKE (RUIN)MY TRIP’s side. I was like how is this possible, I have the e-ticket with me and I paid for this. Being stuck in the situation, I called MAKE (RUIN) MY TRIP customer care and all I got was " sorry for inconvenience ".
Hats off to the confidence with which I am getting the reply " sir your amount will be refunded". What is matter with these guys , they could not even understand how important can be the travel for someone, what can be the circumstances under which a person is traveling. and just saying sorry n all the blah blah.. its was just adding to my mental trauma. I just could believe when this happened.
And adding more to this the guy at customer care said "its not our fault its a technical fault". Its their business damn it. right and they are at fault if their system is at fault. After that he said sir but we cant do any thing else. and then while putting the phone down , He said " thanks for using Make my trip" OMG they have got balls and they don’t care what the hell you say, just you get to hear some recorded lines.