I booked hotel in Aurangabad through makemytrip.com for two nights for two people on 9th January, 2010. I had to extend my stay and hence I called their helpline (one for airtel customers) and requested them to book me for one extra day. They obliged. I received the confirmatory mail and then the real game started.
In the conversation I kept referring to my earlier booking of 2 nights and that I needed to extend it for one extra day and was suggested that I make a fresh booking. I was asked in whose name would the booking be done and I replied in my name.
Result: the booking was made for only one person (no reason offered as to why the booking was made for only one person when I did not specifically asked for one person and kept referring to the earlier bookings).
When I went back to them asking them whether this booking can be converted to a double room, I was told that I had to book a fresh room (why would that be, I still don’t understand)
Thirdly the booking was made non refundable whereas this information was neither shared with me nor was it negotiated with me. I was told by the makemytrip operator that the seller (in this case the earlier operator) had done it and that he was not available. I then asked to speak to their supervisor, the answer was they were busy and can not come now, and that he did not know when they could come and attend to this call.
I was also told that they needed to listen to the phone conversation to verify the truth of the situation and that it would take 48 hours to do so and I simply had to wait.
Just to add a little thrill to this, my name was indicated as MR despite my correcting the previous operator and his making a note of it. I have been quite regular with makemytrip but I pledge here that I shall never ever go back and make any bookings through them ever again.