MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
I have booked Spicejet flight on 15th Nov 2014 for Bengaluru->Mumbai(SG-521 dated: 12th Dec 2014) and Mumbai->Bengaluru(SG-341 dated: 13th Dec 2014) via Makemytrip online portal(Booking Id - NF2201538938531). I received SMS from Spicejet that flites have been cancelled. When contacted directly with Spicejet over phone- they indicated to refund the complete amount for cancellation. I submitted the same cancellation request on Makemytrip portal(reference id - IN1412R6S080182) indicating to refund it within 7 working days.
I have been in constant touch with Makemytrip over phone patiently and keep on getting false promises from Makemytrip staff that the amount will be credited to my account but nothing has happened to this date. Makemytrip even confirmed that they have received partial amount(more than 50%) from Spicejet and they are waiting for remaining amount to be received. But Makemytrip has not even credited partial amount back to my account!
Website does not update on cancellation status as to what actions have been taken by them.
Regards,
Vikas Jain