I happened to book hotel for my trip to Goa and let me share the good and the bad stuff!
Makemytrip indeed has better prices and more no of hotels available. Their tarrif was much cheaper than yatra, cleartrip and even agoda. So, my first choice next time would be MMT.
The UI is good. You can sort or look for specific hotels and I loved the ease at which I could filter any hotel based on reviews / prices / location in Goa, etc. Too good here.
The booking was hassle free.
Things they need to improve:
Customer support takes 48-72 hours to respond. Really? So much time for any emergency a customer could be facing? Try and improve yourselves here.
The check-in time mentioned while I was making the booking was 1: 00 AM. I kinda felt this could be an error, but then I thought this could really be the case. 1: 00 am was write 2 places.
So, for me it was confirmed. But when I contacted the hotel after the booking for some other stuff, they surprised me saying the check-in time was 1: 00 PM. So, all my planning went for a toss because I had booked early morning tickets to Goa. When I contacted MMT, they simply replied saying -Sorry! Here are your modified tickets with modified time. So they did not even feel like honoring their mistake. What if I had directly gone to this hotel early morning?
Little stuff can make a lot of difference in service industry and I strongly feel that MMT can go a long way in providing better services with the better prices they already offer. Then they will truly rock.
But on the whole, I will come back to MMT for future hotel bookings!