I had read so many good reviews about make my trip but my experience is just contrary. I am presently abroad and booked a domestic wing of the journey from New Delhi to Ranchi with booking Id NF2201449332525. My biggest mistake is that I chose Insurance and the premium was approximately Rs 700 for three persons.
To my surprise, I didn’t find any insurance on the tickets issued. I raised a complaint for the same to learn from the company that insurance was never chosen and the amount I paid was not for Insurance. I shockingly observed that an amount of Rs 600/- was adjusted towards the convenience fee which never appeared at the time of booking.
Till I write this review, I found that if you go for a fresh booking, its not there. I even escalated my complaints twice but of no help. Disappointed by the response I decided to cancel the ticket and book it through different travel company.I did the same and again they deducted Rs 5412 instead of Rs 4650( 1550x3- persons) i.e a shortfall of Rs 762/- which is the amount of premium I paid for the insurance. The insurance which they were not ready to acknowledge, the premium was deducted at the time of cancellation.
My advise to the readers is if you are opting for’add-ons’ in make my trip, please preserve the screen shot of the fare shown prior to making payments otherwise you may also face the same problem as I faced. * The onus of proving the services you have paid for, lies with you other wise make my trip has got so many heads to adjust your fare* . * I wouldnot like to recommend MMT but by default the selection is yes* . I must mention that hey are fast enough in refunding the money
I shall be sharing my experience with other travel company soon.