My family had booked from Make my trip, Hotel Sunrise in Kodaikanal. The amenities and services provided were not as per mentioned on the website.
So I called back to file a complaint for refund. The customer care did not even take the complaint saying that 24 hours had lapsed after I checked out and asked me to check the terms and condition.
I had called the next day and the terms and condition says 24 hrs within the check out date but then he said that time is also considered.
This is really ridiculous way of trying to avoid and all the hoopla about the MAKE MY TRIP money back guarantee is baseless.