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Makemytrip

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Makemytrip
bhavika sukhthankar@bhavikasukhthankar
Aug 27, 2017 10:30 AM, 24883 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

(Updated Aug 28, 2017)
WORST EXPERIENCE WITH MMT cab services!

Worst experience with MMT! Had made a booking with MMT from Mumbai to Pune for a cab with booking ID NC750983592412686 for which I got an estimation for 296 kms above which every km is charged Rs.12.5 After the journey the driver told me that the total kms travelled were 382 kms. When I told the executive to check on Google the distance from my pick up location to drop location, he checked and told me to pay only for 322 kms. After some time the executive tells me that he forgot to tell me that I have to pay for 20 kms extra for drivers traveling distance from his place to my place.& told me that these charges are mentioned in their terms& conditions. which is a lie. Hidden charges which they tell u after u finish ur journey. Why should I pay more than what I have travelled? Highly regret of having made a booking with MMT.  BEWARE of MMT! Would never recommend anyone. Other cab services like Uber/ Ola r definitely better.

Brand Response
(3)
Dear Bhavika,Greetings from MakeMyTrip!!We are sorry to read about the issue, In reference to your complaint. Please be noted that we are working on your issue and we will keep you posted for the same and will share the resolution as soon as possible.Hence we request you to allow us the time frame.Regards,Team-MakeMyTrip Care
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