My booking IDs are NH710906470570, NH710826470588, NH710886470554, NH710736470610. We, a family group of 10 members booked a hotel at yercaud for Aug-29 long weekend.’Hotel overview" in makemytrip clearly says the rooms are in the midst of coffee estate.
Even the photos in the site showcases the same. We had booked 3 bungalow suites for 2 nights and 1 more bungalow suite for 1 night, so in total 4 suites. In contrast to what is showcased on the website, we were checked in to the rooms in an annexe block which is an apartment type of building consisting of close to 15 rooms.
Those were regular hotel rooms, instead of the suites in the coffee plantation. When asked about this at the reception, we were told bungalow suites are only available in the apartment block, not in coffee plantation. Why was that not stated in the hotel description when the photos and overview depicts as if all the room types are in coffee plantation. Infact i’d cancelled another premium hotel booking at Yercaud for the same date just to experience the stay in the middle of greenery with quaint surroundings. On that regards, I feel cheated both by hotel management and makemytrip.
Due to my previous bitter and hopeless experience(which I would share shortly) with makemytrip, I didn’t call them at the time of checkin. But I called them today after returning from the trip to complain about this issue. The "i don’t care" attitude response that I get is the moneybackguarantee claim should have been notified within 24 hours of checkout. I just raised the complaint only on second day instead of first day. Come on, I just returned from the trip today, and even today, it took around half an hour waiting on phone to reach a customer care executive.
Do you want me to get hanging on phone for half an hour to reach a customer care executive during my vacation to make a call to you instead of enjoying the vacation time with my family. Is that what your policy means? i.e customers to wait depressingly over the phone during vacation instead of doing sight-seeing and other activities. Such a restriction on raising complaint looks totally absurd to me.
What difference does it make when a claim is raised within 24 hours of checkout or 48 hours of checkout. Irrespective of the time, the issue remains the same. We were not given the suites that we had booked for. Instead we were cheated by hotel management at the time of checkin and by makemytrip by not taking the complaint within 48 hours of checkout. I didn’t pay such premium tariff to stay in regular rooms of the hotel. I expected to be staying in suites in the midst of coffee plantation
As I said, i’m going to write another review about the bitter experience that I faced with makemytrip during my kashmir trip. Infact that bitter experience is what made me to not get in touch with makemytrip during hotel checkin
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As it doesn’t allow me to write another review for the same product, I have to write my next review regd makemytrip w.r.t another booking id IN1204B09347 and IN1204B09068. It was a 6 night Kashmir package including local transport cum hotel stay for 7 adults.
During my vacation, I stayed in a houseboat on first night at Srinagar and I was supposed to reach Gulmarg on second day and stay there at a Gulmarg hotel on second night. But unfortunately due to local strike at Gulmarg, the route to Gulmarg was blocked and I couldn’t reach there on second day. Infact the cab driver that makemytrip had arranged refused to take us to gulmarg for second day as per itinerary due to local issue at Gulmarg. Thats where the worst part started. Since we were not able to go to Gulmarg on second day, I was expecting the makemytrip to arrange an alternate accomodation at Srinagar for second night in substitute of gulmarg stay. But they totally forgot my family .
They failed to provide an alternate accommodation; instead offered me a refund of 1 night hotel stay amount. How can they expect the guest to arrange an accommodation themselves at the time of crisis that too in a new place. Is that the kind of support they provide while on a tour package. Here again, instead of doing sight seeing at Srinagar, am I supposed to go for hotel hunting at Srinagar. Is that what one is supposed to do during vacation. Makemytrip doesn’t have any backup plan for guests during the time of crisis. We are on our own. My travel group had 5 women.
If I don’t get accommodation for that second night, how do makemytrip expect me to continue with their pre-defined itinerary starting third day. where am I supposed to stay in the new state with my entire travel group. Wouldn’t it not jeopardize the whole vacation plan. As I stated earlier, as soon as you make payment, makemytrip doesn’t care about guests and they don’t support you at all. Then I had to myself go and look out for hotel accomodation for the second night for my entire family which had 5 ladies.
That was another frustrating experience with makemytrip. Image the number of calls, that i’d to make to get these things sorted at the time of crisis and don’t forget the waiting time each time you call them. It was so frustrating, draining and eventually it completely spoiled my vacation mood after all that mental agony that I had to undergo Secondly, in the package I was told that the Boat house lodging would be at Dal lake. But my entire family was made to stay at Nageen lake which is around 10 kms from Dal lake, so I missed the dal lake view. The Nageen lake was so isolated and I didn’t get a feel of staying at Srinagar dal lake boat house. There was not proper communication passed on to the local travel operator at Srinagar. As a part of my package, I was offered Chandawadi-betaab valley excursion at Pahalgam.
But the local kashmir vehicle operator refused that citing that Makemytrip hasn’t intimated about that to them. So later I had to call up makemytrip call center and then made them intimate the local vehicle operator. Similar issue happened with my Shikaara ride. As per the package, I was eligible for 1 hour shikaara ride, but again Makemytrip didn’t intimate the boat house company regd that, so initially I was refused that complimentary shikaara ride. Then I had to again call up Makemytrip call center and then made them initimate the boat house company. All the hand-offs should have been done by makemytrip without my interference. All these makemytrip people talking to us over phone are just hopeless people without any concern for the customers. All they care about is just getting the customer into buying a deal. thats it. So here I have stated my two bitter experiences with makemytrip. Hope others benefits from my experience.
Their caption is "Memories unlimited", not "unlimited happy memories". I’m sure they are creating such a lot of bitter memories everywhere.