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I normally use travelguru for my hotel bookings but decided on makemytrip for a change. They booked an expensive hotel for me in Pondicherry and sent a confirmation saying that "you don;t need to confirm with hotel or us". To my surprise, when I drover 300kms to the place with children, I was told that there is no confirmed booking for me.
I called makemytrip and initially they said that it is a confirmed booking but later someone called to apologize and said "these things do happen once in a while !!" Amazing......... Looks like they never got a confirmation but went ahead and booked form me. They offered to refund the money (and I can drive back) or offer an alternative lousy resort nearby which had bad reviews. Finally the hotel agreed to accommodate me in a room where AC was not working and we had a bad night - thanks to makemytrip.
I have booked more than a dozen times on travelguru and only once there was some minor hitch but they called the hotel and sorted it out. The makemytrip experience was horrifying and I will not recommend the site to anyone for hotels at least.