I wish to draw your attention to many deficiencies in service by makemytrip(MMT). The sales staff is least interested in servicing paying customers once the payment is made.
They simply toss matters to the back office team and take no ownership for sorting out issues. They don’t even respond to the emails and numbers are not given for communication. Being located outside india, its very difficult to get hold of these guys.
The operations team guy Vishal Bhanwal who is handling my booking is complete useless guy, and he keeps on apologizing but never resolves the problem. I had to intervene his senior, but even he is of no help.
I got my hotel and airlines vouchers are very hectic follow up. I dont think makemytrip is cheap, I had quotations cheaper than this, but as a indian I wanted to support a indian based company. But unfortunately this didnt work.
I dont recommend MMT to anyone here. They will spoil your holiday.