MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I booked flight and hotels through MakeMyTrip.com. I received the booking id. Amount for the booking has been debited from my account but I haven’t still received a confirmation on the hotel booking and invioce. I thought this should have been an automated process...
First issue is I am not able to view the booking details online. This is really ridiculous in todays world on web where makemytrip advertise a lot on web booking. Secondly, when following up with the support team I came to know only the person taken care of the booking will be able to provide me with the details.
I see a big risk here as its person dependent. Thirdly upon raising a complain from the site, MakyMyTrip takes 72 hrs (3 days) to respond. Waiting for 3 days for a simple query is killing....Same on MakeMyTrip for all the false statements and promises they make